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Everyone · Account and support
Fix common account and sign-in problems
What to check when email confirmation, passwords, sessions, or saved changes do not behave as expected.
1
Refresh and try the correct portal
Diner accounts use the regular sign-in page. Restaurant owners should use Restaurant sign in so the correct workspace is loaded.
2
Check email delivery
Look in spam, promotions, and filtered folders. If the email address is wrong, contact support rather than creating duplicate accounts.
3
Sign out of a shared device
A stale browser session can make a page appear to show the wrong account. Sign out, close the tab, and sign in again.
4
Send support the useful details
Include the page, the action you took, the time it happened, and the exact error message. Never send your password or API key.
Related guides
Create an account and sign inSet up a diner account, confirm your email, and get back to the right part of the site.Contact Food Allergy Options supportSend a question, report a bug, or ask for help with a restaurant guide.Keep your allergy profile syncedUnderstand what is saved to your account and what happens when you use another device.